Terms and Conditions

Terms and Conditions

Glow Product is the trading name. Ashborn Broadwater Down Tunbridge Wells Kent TN2 5PE. Any queries about our Terms and Conditions, Delivery/Returns Policy or anything else can be addressed to us on our contact form or by email to info@glowproduct.co.uk

Delivery and Returns Policy

We deliver our products to addresses throughout the UK and selected other countries Worldwide. Delivery fees are stated at checkout depending on your final shipping address.

We will deliver the goods to the address you specify for delivery when you complete your order. We do not accept any liability for any loss or damage to the goods if the incorrect address is specified for delivery. We offer a range of delivery options and aim to deliver the goods by the date quoted for delivery at checkout but delivery times are not guaranteed and cannot accept liability for goods that arrive late.

Risk of damage to or loss of the goods passes to you at the time of delivery or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.

If a product isn’t as expected, damaged in transit or if you change your mind, you can cancel the purchase and return the products for a refund up to 30 days after the products are delivered. To do so please contact us within 30 days of delivery to arrange a return. We will issue you with returns information, including an address to return the goods to. You will be responsible for returning the product to us at your expense unless they are faulty due to an error on our behalf. We also reserve the right to deduct our original postage costs from your refund (this includes orders that have ‘free’ delivery).

We will provide a refund to the original payment method within 30 days.

General Terms and Conditions

Availability of stock

Whilst we do our best to keep stock levels correct on our website sometimes errors may occur. When this occurs we will notify you as early as possible and offer an alternative product or refund.

Ordering errors

You are able to correct any errors on your order up to the point on which you enter your payment details and click on “make payment” or “submit” during the ordering process. We will send an e-mail confirmation of the details of your order to the e-mail address you give us. If any of the details appear incorrect on your order, please get in touch with us via our contact form or phone immediately to correct them.

Payment terms

We will charge your credit/debit card or PayPal account for full payment when you place your order. If it is not possible to obtain full payment for the goods from your account then we may cancel the contract and or suspend any further deliveries to you.


Accuracy of content

We have taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as displayed on this website. Any weights, dimensions and capacities given about the goods are approximate only. To the extent permitted by applicable law, we disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website and we shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials contained on this website.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed to Glow Product. All rights are reserved.

Reproduction any of text and images and other files and media that make up this website in whole or in part for any purpose is not permitted,

Exclusion of liability

Any disclaimers and exclusions of liability in these terms and conditions shall not apply to any damages arising from death or personal injury caused by our negligence. These disclaimers and exclusions shall be governed by and construed in accordance with English law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Damage to your computer

We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and to take reasonable steps to protect your computer from viruses, malicious software and other threats. We will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Changes to legal notices

Glow Product reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

These terms and conditions do not affect your statutory rights.